Importance of housekeeping
Housekeeping is the most important department of the hotel for the smooth run.Housekeeping may be defined as ‘provision of a clean, comfortable, safe and aesthetically appealing environment’.
By another definition, ‘housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surroundings’.
The effort that a housekeeping department makes in giving a guest a desirable room has a direct bearing on the guest’s experience in a hotel.Guestrooms are the heart of the hotel.Unless its decor is appropriate, the air odour-free, and furnishings and upholstery spotless clean, the hotel may lose the guest as a potential repeat customer.
The housekeeping department not only prepares clean guestrooms on a timely basis for arriving guests, but also cleans and maintains everything in the hotel so that the property is as fresh and attractive as the day it opened for business. Housekeeping, thus, is an ancillary department that contributes in a big way towards the overall reputation of a property.
It is rightly said that housekeeping is a 24 x 7 x 365 operation.
Imagine the stacks of linen needed to make up all the beds in a hotel;
the huge amounts of bath soap, tissue, and other amenities such as shampoos, colognes, and so on that must be placed in the guestrooms;
the miles of carpeting, floors, walls, and ceilings to be cleaned and maintained;
the countless pieces of furniture that must be dusted and polished, and the barrels of cleaning compounds along with special tools and equipment needed in order to clean these.
Other than hotels, professional housekeeping services are very much in demand in hospitals, on cruise liners, at offices, and more. Since most such organizations prefer to outsource these functions , contract housekeeping is becoming a lucrative entrepreneurship venture these days.
Housekeeping is the department that deals essentially with cleanliness and all ancillary service attached to that.
The standard plays an important role in the reputation of the hotels. One feels comfortable only in the environment which is clean and well ordered, so cleanliness is important for health foremost also for well being.
Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department takes care of all rooms is often largest department in hotels. The rooms in hotels are offered as accommodation to travelers/ guest as individual units of bedroom. Some interconnected rooms are also made which will be helpful to the guest and families. Many hotels offer suits to the guest.
Hotel offer laundry, dry leaning facilities for guest clothes, shoe polishing facilities also. Hotel aims to make environment comfortable and offer specialized service to the guest.
Hotel offer guest the choice of specialty restaurant, coffee shop. The bar also sells liquors which generate the revenue of the hotel. They are available in banqueting, meeting and private party facilities. Revenue can be generated from conferencing, meeting, seminar etc. These days shopping arcade also found in hotels.
A health club is a part of facilities of most large hotels especially resort hotels this also include swimming pool and spa facilities. Hotels try to make the ambiance as pleasant as possible by nice color scheme, attractive furnishing and a well kept efficient staff.
House keeping is the department determine to a large extent whether guests are happy during stay and in turn mankind they return to the hotel. The fine accommodation and service are provided to the guest so they are pleased with the hotel. The guest satisfaction is its primary object and the hygiene factor must always be present in the hotel.
In hotels major part of revenue comes from rooms, rooms which is not sold on any night losses revenue forever and reason for poor occupancy can be anything like hygiene factor, cleanliness, lack of modernizing etc. hence main purpose is to improve whole appeal of the room. A guest spend more time alone in his room than any other part of the hotel, so he can check up the cleanliness he wishes to as some of the guest are more health conscious these days.
He may check up dusting, in-depth cleaning and losses confidence if properly not done e.g. If drawers are not cleaned he may generally won't feel like putting his clothes down. Decent room supplies are service like quick laundry and dry cleaning service shows guest that hotel is considering his comfort and wishes to please him. not only this from the cleanliness of lobby, public area, restaurant, cloakrooms, the state and cleanliness of uniform the guest can judge a lot about hotel. it can be positive or negative judgement we can conclude that housekeeping department contributes greatly to all guest impression of the hotel.