Wednesday, April 20, 2016


about hotel industry
example of one of the best hotel.01
Hotel industry is a sector of business that revolves around providing accommodations for travelers. Success in this industry relies on catering to the needs of the targeted clientele, creating a desirable atmosphere, and providing a wide variety of services and amenities. Managing hotels has grown from its modest roots in providing the bare essentials of lodging into a large, multi-faceted, and diverse industry. In hotel there are many facilities are available for the guest. Hotel is the place where we get home like atmosphere and where the guest can feel comfortable to live.

                The foundation of the hotel industry is of course for the business of providing lodging.Travelers depend on hotels to supply a secure, pleasant place for a temporary stay. Whether the guests are business people on the road for work, families on vacation, or groups of tourists, they all need comfortable accommodations, and the hotel industry is where they turn to find them.

                  We can find various type of rooms in hotel and Most hotel rooms are designed for a short stay, and come equipped with a bed, bathroom, linens, and basic features such as a phone and television. Hotel is also counted as hospitality sector.

                  Generally, there is much more than renting rooms woven into this industry. Many hotels have in-house bars and restaurants that require their own staff. A critically acclaimed restaurant can earn money for a hotel even if its patrons are not room-renting guests. It is also common for hotels to have pools, fitness facilities, or activity centers available for guests seeking recreation. Some companies even offer valet and laundering services, Internet access, and child care.

                   Hotels are certainly necessary all over the world, wherever there are travelers who need lodging. Hotspots for the hotel industry, however, are popular tourist locations. For example, savvy proprietors know that a hotel in close proximity to a heavily visited city, monument, stadium, or theme park will benefit from meeting the demands of large influxes of travelers.


Types of hotel or Classification of hotels
 There are many types of hotel we can found in this new technological generation, such are classified according to their size, location, target markets, levels of service , facilities provided, number of rooms , ownership and affiliation etc.

 1.Size - Or number of rooms

 a) Under 200 rooms
 b) 200 to 399 rooms
 c) 400 to 700 rooms
 d) More than 700 rooms

 These categories enable hotels of similar size to compare operating procedures and statistical results.

 2. Location

 a)Downtown / Commercial / City hotel
               These hotels are situated at the heart of city.

                This hotel are eco-friendly commercial hotel, basically designed for long  stag guest entitled from hill, bank of the river, where the natural beauty has its significances.

  c) Transit Hotel
                 Transit hotel are usually located such as airport, railway, station, bus station, harbor or ports to catering the passenger. Airport hotel an example of transit hotel.

 d) Motel
                 In simple motel means the hotel situated by the side of highways
 e) Sub-urban Hotel
                      Sub-urban hotel located away from city center.

 3. Levels Of service

 a) World class service: - These are also called luxury / Five Start hotels , they target top business executives, entertainment celebrities , high- ranking political figures, and wealthy clientele as their primary markets . They provide upscale restaurants and lounges , Valet, concierge services and also private dining facilities.

 b) Mid-Range Service: - This kind of hotels does not provide elaborate service and have a adequate staffing . They also provide uniformed service , food and beverage room service, in room entertainment's and also Wi-Fi etc.

 c) Budget / Limited Service: These hotels provide clean , comfortable , safe , inexpensive rooms and meet the basic need of guests . Budget hotels appeal primarily to budget minded travellers who wants a room with minimum services and amenities required for comfortable stay, without unnecessary paying additional cost for costly services.

 4. Ownership and Affiliations

 a) Independent / Single Owner Hotels :- They do not have identifiable ownership or management affiliation with other properties. Example for the same would be family owned and operated hotel that is not following any corporate policies or procedures.

 b) Chain hotels :- Hotels which are part of a hotel chain and these kind of ownership usually imposes certain minimum standards, rules , policies and procedures to restrict affiliate activities .


Some important section of hotel industry
Section is the most important of the hotel. Mainly three section are very important in hotel, they are food and beverage service, food production and housekeeping. These three section are the section which make the hotel easy run.

 a)food and beverage service
                                              Food and beverage service is a dynamic industry covering a wide range of job roles. It is the section where all the services are done through the waiter and waitress. Restaurant, bar, cafe etc are the area of food and beverage service. Basically, service is done when the guest entered in the restaurant then first of all the waiter/waitress should wish the guest as per the time , help them to sit, offer a menu, take order etc. is done in good manner and give them respect, show your behavior which impress the guest toward the organization which help to increase the revenue and name.

 b)food production
                               Food production is the process of transforming raw ingredients into prepared food products. Food production includes industries that take raw food products and convert them into marketable food items. Home food production includes converting produce into forms for long-term storage. Kitchen is the main food production area. Many safety majors are taken to prevent food because there are perishable and non-perishable food. Many equipment are used in kitchen to prepare food. In this section only related or authorized person can enter for the safety and security.

                          Housekeeping means up-keeping of the hotel. Up-keep means keeping a clean,comfortable and safe hotel. Housekeeping department in a hotel is responsible for the cleanliness, maintenance and aesthetic upkeep of the property. This department is also responsible for every aspect of guest room that is to provide all the required guest supplies and materials according to the guest request during their stay in the hotel. At the same time, housekeeping maintains an ensure security for the rooms property and guest belongings.

Housekeeping department is responsible for the following:

  • Cleaning and up-keeping of the hotel rooms.
  • Cleaning  of public areas.
  • Laundering of guest linen.
  • Issuing and collection of linens from various outlets.
  • Cleaning of banquet halls and other food and beverage outlets.
  • Placing of various VIP amenities, etc. in the VIP guest rooms.
  • Co-ordination with the other departments of the hotel.
  • Maintenance of the gardens.
  • Cleanliness and maintenance of swimming pool.
  • Implementation of pest control activities in all the areas of the hotel.

 To manage housekeeping department efficiently and effectively, the following points should be considered:

  • Design and decor of the guest bedroom, bathroom and floor pantries.
  • Design and layout of sections of housekeeping.
  • Selection of proper furnishings.
  • Provide required equipment, supplies and amenities.
  • Recruit skilled and semi-skilled manpower.
  • Conduct theory and practical training program, as well as on the job training.
  • Hire temporary staff for managing peak season.
  • Specify the performance standard.
  • Staff motivation and recognition.
  • Plan and organize the work efficiently.
  • Forecast budget.

             The definition of a lobby is a central hall at the entrance to a building or a large waiting room.

  • A hall or large anteroom, as a waiting room or vestibule of an apartment house, hotel, theater, etc.
  • A large hall adjacent to the assembly hall of a legislature and open to the public.
  • A public room next to the assembly chamber of a legislative body.


The Housekeeping Department is responsible for the immaculate care and upkeep of all guest rooms and public spaces. Individuals who excel in our Housekeeping Departments have an eye for detail and a commitment to the training, development and motivation of a diverse group of talented employees. In a competitive hotel market, it is service and cleanliness that really make an impact on our guests and determine whether they will return.Without housekeeping department hotel cannot run smoothly. For smooth run of hotel HK plays an important role.

A housekeeper is a person employed to manage a household,and the domestic staff. According to the Victorian Era Mrs Beeton's Book of Household Management, the housekeeper is second in command in the house and "except in large establishments, where there is a house steward, the housekeeper must consider his/herself as the immediate representative of her mistress".

Housekeeping refers to the management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping, laundry and bill pay. These tasks may be performed by any of the household members, or by other persons hired to perform these tasks. The term is also used to refer to the money allocated for such use.By extension, an office or organization, as well as the maintenance of computer storage systems.


Importance of housekeeping
Housekeeping is the most important department of the hotel for the smooth run.Housekeeping may be defined as ‘provision of a clean, comfortable, safe and aesthetically appealing environment’.

By another definition, ‘housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surroundings’.

The effort that a housekeeping department makes in giving a guest a desirable room has a direct bearing on the guest’s experience in a hotel.Guestrooms are the heart of the hotel.Unless its decor is appropriate, the air odour-free, and furnishings and upholstery spotless clean, the hotel may lose the guest as a potential repeat customer.

The housekeeping department not only prepares clean guestrooms on a timely basis for arriving guests, but also cleans and maintains everything in the hotel so that the property is as fresh and attractive as the day it opened for business. Housekeeping, thus, is an ancillary department that contributes in a big way towards the overall reputation of a property.

 It is rightly said that housekeeping is a 24 x 7 x 365 operation.
 Imagine the stacks of linen needed to make up all the beds in a hotel;
 the huge amounts of bath soap, tissue, and other amenities such as shampoos, colognes, and so on that must be placed in the guestrooms;
 the miles of carpeting, floors, walls, and ceilings to be cleaned and maintained;
 the countless pieces of furniture that must be dusted and polished, and the barrels of cleaning compounds along with special tools and equipment needed in order to clean these.
 Other than hotels, professional housekeeping services are very much in demand in hospitals, on cruise liners, at offices, and more. Since most such organizations prefer to outsource these functions , contract housekeeping is becoming a lucrative entrepreneurship venture these days.

Housekeeping is the department that deals essentially with cleanliness and all ancillary service attached to that.

The standard plays an important role in the reputation of the hotels. One feels comfortable only in the environment which is clean and well ordered, so cleanliness is important for health foremost also for well being.

 Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department takes care of all rooms is often largest department in hotels. The rooms in hotels are offered as accommodation to travelers/ guest as individual units of bedroom. Some interconnected rooms are also made which will be helpful to the guest and families. Many hotels offer suits to the guest.

Hotel offer laundry, dry leaning facilities for guest clothes, shoe polishing facilities also. Hotel aims to make environment comfortable and offer specialized service to the guest.

Hotel offer guest the choice of specialty restaurant, coffee shop. The bar also sells liquors which generate the revenue of the hotel. They are available in banqueting, meeting and private party facilities. Revenue can be generated from conferencing, meeting, seminar etc. These days shopping arcade also found in hotels.

A health club is a part of facilities of most large hotels especially resort hotels this also include swimming pool and spa facilities. Hotels try to make the ambiance as pleasant as possible by nice color scheme, attractive furnishing and a well kept efficient staff.

House keeping is the department determine to a large extent whether guests are happy during stay and in turn mankind they return to the hotel. The fine accommodation and service are provided to the guest so they are pleased with the hotel. The guest satisfaction is its primary object and the hygiene factor must always be present in the hotel.

 In hotels major part of revenue comes from rooms, rooms which is not sold on any night losses revenue forever and reason for poor occupancy can be anything like hygiene factor, cleanliness, lack of modernizing etc. hence main purpose is to improve whole appeal of the room. A guest spend more time alone in his room than any other part of the hotel, so he can check up the cleanliness he wishes to as some of the guest are more health conscious these days.

 He may check up dusting, in-depth cleaning and losses confidence if properly not done e.g. If drawers are not cleaned he may generally won't feel like putting his clothes down. Decent room supplies are service like quick laundry and dry cleaning service shows guest that hotel is considering his comfort and wishes to please him. not only this from the cleanliness of lobby, public area, restaurant, cloakrooms, the state and cleanliness of uniform the guest can judge a lot about hotel. it can be positive or negative judgement we can conclude that housekeeping department contributes greatly to all guest impression of the hotel.


Following are the responsibilities of housekeeping department:

  1. To achieve the maximum efficiency in ensuring the care and comfort of guests & in the smooth functioning of the department.
  2. To establish a welcoming atmosphere.
  3. To ensure courteousness, reliable service from all staff to the guest.
  4. To ensure a high standard of cleanliness and general upkeep in all areas for which the department is responsible.
  5. To provide linen in rooms, restaurants, banquet halls, conference halls, health clubs etc, as well as to maintain an inventory for the same.
  6. To provide uniforms for all the staff & maintain inventory for the same.
  7. To Cater to the laundering requirements of hotel linen, staff uniforms, and guests.
  8. To provide & maintain the floral decorations and to maintain the landscaped areas of the hotel.
  9. To select the right contractors & ensure the quality of work is maintained.
  10. To co-ordinate renovation and refurnishing of the property in consultation with the management & with interior designers.
  11. To co-ordinate with the purchase department for the procurement of guest supplies, cleaning agents, equipments, fabrics, carpets, & other items used in the hotel.
  12. To deal with lost & found articles.
  13. Carpet shampooing.
  14. Dealing with any guest queries, complaints & requests as they occur.
  15. To keep the general manager or administrator informed of all matters requiring attention.


#Area under the purview of housekeeping

  1.  Front of the house areas.
  2.  Back of the house areas

1. Front of the House areas:

  •  Guestrooms
  •  Corridors
  •  Lobbies & public restrooms
  •  Pool and patio areas
  •  Meeting rooms
  •  Dining rooms/restaurants
  •  Banquets Halls
  •  Convention Halls
  •  Hotel-operated shops
  •  Recreation rooms (Games rooms)
  •  Gymnasium rooms
  •  Building exterior
  •  Landscaping & gardens

 2.Back of the house areas

  •  Management offices
  •  Storage areas
  •  Linen & sewing rooms
  •  Laundry room
  •  Employee locker rooms
  •  Administrative offices
  •  Cloakrooms
  •  Maid’s service room